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Returns and Refunds

 

ShopWushu.com guarantees that you will be satisfied with our services and products. We will never let any of our customers suffer any loss.

 

In case you have received any defective items from us, please notify us immediately upon receipt of the relevant item. We will definitely bear the responsibility to accept your return according to our Return and Refund Policy.

 

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1. Defective Items

 

If you receive a damaged or defective item, please tell us the Order Number & the product condition within 14 days of delivery at info@shopwushu.com to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

 

If we authorize a return, we will provide the customer with a RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us. Damaged/defective items must be returned to us securely packaged and wrapped.

 

After we received the product, we will examine and test the defective item(s). If the defect you described is found, we will ship you a replacement of the defective item(s). Otherwise, the original item will be shipped back to you.

 

We will also be responsible for the shipping cost (for regular UPS Ground shipment ONLY) by issuing a coupon or ShopWushu credit to your account.

 

Please be reminded that we will ONLY bear your returning shipping cost if the package is returned by UPS Ground shipment. All other means of returns such as registered Air Mail and Courier services will not be entertained.

 

If the package was returned by any means other than UPS Ground, ShopWushu.com reserves the right to decide on the amount of shipping refund with reference to the cost of a regular UPS Ground return. Please note that for all returning products, we will verify their conditions before sending out a replacement or a refund. As a result, any defective reports on a replacement shipment will not be entertained.

 

It generally takes about 2-3 weeks to process a domestic return (The processing time for Canadian orders is expected to be a bit longer). We recommend that you send your return via a reliable carrier. We will not reimburse for Overnight Shipping or Next Day Air and we are not responsible for lost returns.

 

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2. Unopened, in Original Packing and in Good Condition

 

You may choose to return any unopened items that are in their original packing and in good condition. ShopWushu.com is not responsible for the shipping cost. Please notify us within 14 days of delivery at info@shopwushu.com to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

 

If we authorize a return, we will provide the customer with a RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us. These items must be returned to us securely packaged and wrapped.

 

Customers returning an unopened item that is in its original packing and in good condition will receive a full refund as ShopWushu credit on the item's price. However, shipping and handling charge of the order will not be refunded. Please note that for all returning products, we will verify their conditions before sending out a refund.

 

If the order was not originally shipped under a Free Shipping Offer, ShopWushu.com will provide a refund equal to the price of the returned item. However, if your original shipment enjoyed free shipment (under a Free Shipping Offer) and the aggregate value of the original shipment falls below the minimum floor required under the relevant Free Shipping Offer, when the item is returned, refund proceeds will not equal the price of the item. As, under such circumstances, the offer would not ordinarily have enjoyed Free Shipping, the appropriate shipping charges will then be deducted from the refund proceeds and the remaining balance will be posted to your ShopWushu account.

 

It generally takes about 2-3 weeks to process a domestic return (The processing time for Canadian orders is expected to be a bit longer). We recommend that you send your return via a reliable carrier. We are not responsible for lost returns.

 

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3. Return Shipping Address

 

You may send your returns to:

 

Wushu Central, Inc.

Re: ShopWushu.com returns

879 Coleman Ave. Suite 40

San Jose, CA 95110

 

Tel: (408) 850-9479